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Staff Directory

Administration

Mark R. Hayes - Executive Director, (501) 374-3484 ext. 100
Legislation, League policy, responsible for day-to-day operations, including administration of optional programs.  

Larra Bender - Executive Assistant to Director, (501) 374-3484 ext. 259
Executive assistant for Mark Hayes, Sheila Boyd and Caran Curry.

Sheila K. Boyd – Chief Operations and Programs Officer, (501) 374-3484 ext. 218
Scheduling, coordination of meetings for governing boards and committees; general correspondence for policy and programs. Manages front desk personnel.

Kerrie Lauck – Director of Education, (501) 374-3484 ext. 265
Oversees member development programs including strategy for online, virtual and in-person educational content.

Tricia Zello – Certification/Membership Coordinator, (501) 374-3484 ext. 285
Executive assistant to Kerrie Lauck. Assists in seminar, convention and conference coordination and general administrative tasks. 

League Operations|Communications|Training Department

Marcus P. Paxton – Director of Operations and Security, (501) 374-3484 ext. 110
Responsible for directing building operations including supervision of building and grounds maintenance staff; safety and security; training and development for staff and members; and defensive driving program.

Mel Jones - Communications & Creative Director, (501) 374-3484 ext. 282
Manages Communications Department including oversight of key publications, training materials, strategic communications, and maintenance and development of League’s website. 

Ben Cline - Digital Content Manager, (501) 374-3484 ext. 280
Assists communications director and develops strategic media communication pieces.

Andrew Morgan - Editor, (501) 374-3484 ext. 121
Editor of League publications and provides written and photographic coverage of municipal events.

Mark Potter - Graphic Designer, (501) 374-3484 ext. 138
Responsible for designing art and copy layouts for League publications and social media. 

Finance|Program Rating|Information Technology Department

Cindy Frizzell – Chief Financial Officer, (501) 374-3484 ext. 263
Directs the finance department and is responsible for League’s financial assets; establishing financial policies, procedures and controls; financial reporting; and quantitative analysis of data affecting program rates. 

Jerald E. Caffey - Enterprise Database Administrator, (501) 374-3484 ext. 106
Responsible for designing, maintaining and updating the League's database.

Brian Golden – IT Support Technician, (501) 374-3484 ext. 108
Provides software, hardware and network support to League users.

Breanna Keith - Senior Financial Analyst, (501) 374-3484 ext. 283
Responsible for conducting quantitative analysis of information affecting the rating structure of Arkansas Municipal League programs . 

Amber Kidd - Finance and Program Analyst, (501) 374-3484 ext. 119
Performs investment accounting, financial analysis, reconciliation, accounts payable and financial reporting for specific League programs.

Jeff Melton - Director of Information Technology Services  (501) 374-3484 ext. 109 
Manages and strategically plans and designs all IT-related activities of the League; identifies, develops, implements and supports technology solutions for all aspects of the organization. 

Elizabeth Milam - Adminstrative Support, (501) 374-3484 ext. 139 
Provides clerical and administrative support for finance department. 

Matt Parker - Network Security Engineer, (501) 374-3484 ext. 107
Develops and maintains a secure system posture that protects and defends the League’s electronic data, controls access to data and monitors access to League resources. 

Gavin Sipes – IT Helpdesk Technician, (501) 374-3484 ext. 105
Provides software, hardware and network support to League users.

Drew Webb – Program Accountant, (501) 374-3484 ext. 182
Performs accounting, financial reporting and accounts payable for specific League programs, coordination of AD&D optional program, and processing Life Benefit claims.

Legal and Legislative Advocacy Department

Legal Inquiries by Member Cities - (501) 537-3797
Municipal officials and employees of member cities and towns seeking information on the law pertaining to municipalities may call us at this number. However, AML lawyers are not able to respond to legal questions from members of the general public, who may contact a private attorney for legal advice.

John Wilkerson - General Counsel & Legislative Director, (501) 374-3484 ext. 128 
Manages operation of legal department staff and caseload for the League and its optional programs. Litigation and legal consultation for members, legislation and general legal work for League.  

Jenna Adams – Litigation Counsel, (501) 374-3484 ext. 136
Litigation and consultation in the Municipal Legal Defense Program. 

Caleb Alexander-McKinzie, Grants and Legal Counsel (501) 374-3484 ext. 127
Legal and grants counsel in the Municipal Legal Defense Program

Rebecca Blankenship - Certified Paralegal, (501) 374-3484 ext. 262
Paralegal to Jenna Adams in the Municipal Legal Defense Program

Linda Burgess - Code and Opinions Attorney, (501) 374-3484 ext. 104
Legal counsel for municipal ordinance codification and legal inquiry service.

Mary Caffee – Paralegal to General Counsel, (501) 374-3484 ext. 268
Paralegal to John Wilkerson. Municipal Legal Defense Program. 

Sarah Cowan - Litigation Counsel, 374-3484 ext. 117
Litigation Counsel in the Municipal Legal Defense Program.

Jack Critcher - Legislative Liaison, (501) 374-3484 ext. 103 

Caran Curry - Senior Grants Counsel, (501) 374-3484 ext. 219
Researches grant availability and provides training and assistance for League members.

Mary Edwards - Benefit Counsel, 374-3484 ext. 125
Legal counsel in the Municipal League Workers' Compensation Program.

Blake Gary - Legal Counsel, 374-3484 ext. 146
Legal counsel in the Municipal Legal Defense Program.

Gabrielle Gibson - Litigation Counsel, 374-3484 ext. 137
Litigation and consultation in the Municipal Legal Defense Program. 

Jennifer Johnson – Paralegal and Special Projects, (501) 374-3484 ext. 205
Paralegal to Bill Mann and assists members of executive team with special projects.

Tiffany Krisell - Paralegal, (501) 374-3484 ext. 256
Paralegal to Linda Burgess and codification assistant for Municipal Legal Defense Program.

William Mann, III – Senior Litigation Counsel, (501) 374-3484 ext. 231
Senior litigation, research, training, and consultation in the Municipal Legal Defense Program.

Sara Monaghan – Senior Litigation Counsel, (501) 374-3484 ext. 123
Senior litigation, research, training, and consultation in the Municipal Legal Defense Program.

Jessica Pacheco - Paralegal, (501) 374-3484 ext. 170
Paralegal to Sarah Cowan in the Municipal Legal Defense Program.

Felicia Smith-Welch – Certified Paralegal, (501) 374-3484 ext. 257 
Paralegal to Brie Gibson in the Municipal Legal Defense Program. 

Traci Squires - Certified Paralegal, (501) 374-3484 ext. 258
Paralegal to Sara Monaghan in the Municipal Legal Defense Program.

Dana Williams - Certified Paralegal, (501) 374-3484 ext. 144
Paralegal to Mary Edwards in the Municipal League Workers' Compensation Program.

Municipal Health Benefit Program (MHBP)  
Direct Phone Number: 501-978-6137  FAX: 501-537-7252

Katie Bodenhamer - Director & Legal Counsel MHBP, (501) 374-3484, ext. 126
Manages operation of the Municipal Health Benefit Program and the Preferred Provider Network, Medical Case Management, Precertification and Utilization Review. 

Jennifer Jones - Member Liaison and Paralegal, (501) 374-3484 ext. 215
Paralegal to Katie Bodenhamer and Member Liaison for Municipal Health Benefit Program.

Stacey Allen - Provider Relations Representative 501-374-3484 ext. 253
Provides network status information and provider updates for MHBP.

Beth Harrison Chappell - Plexis System Analyst & Provider Relations Supervisor, (501) 374-3484 ext. 160
Supervision and coordination of provider contracting and provider relations for MHBP. 

Pamela Childers - Group Services Administrative Support 501-374-3484 ext. 230
Administrative support for the Group Services.

Christy Cody - Group Services Supervisor, (501) 374-3484 ext. 140
Coordinates enrollment and monthly premium billing for MHBP. 

Stacy Colburn - Claims Analyst, (501) 374-3484 ext. 147
Analysis and processing of health claims for MHBP.

Stephanie Coleman - Group Services Representative, (501) 374-3484 ext. 235 
Coordinates enrollment and monthly premium billing for MHBP.

Tamara Coleman - Customer Service Representative 501-374-3484 ext.164
Responds to claims status requests and benefit inquiries for MHBP. 

Samantha Floyd - Benefits and QA Coordinator, (501) 374-3484 ext. 120
Analysis and processing of health claims for MHBP.

Shari Fobbs - Provider Relations Representative, (501) 374-3484 ext. 158
Provides network status information and provider updates for MHBP. 

Heather Frederick - Claims Analyst, (501) 374-3484 ext. 244
Analysis and processing of health claims for MHBP. 

Carol Fuller, LPN - Clinical Reviewer 501-374-3484 ext. 131
Case management, utilization review and precertification for MHBP. 

Chanel Green - Group Services Representative, 501-374-3484 ext. 114
Coordinates enrollment and monthly premium billing for MHBP.

Britany Hayes - Customer Service Representative, (501) 374-3484 ext. 151
Responds to claims status requests and benefit inquiries for MHBP.

Wilma Huckaby - Customer Service Representative, (501) 374-3484 ext. 154
Responds to claims status requests and benefit inquiries for MHBP. 

Deb Hudson - Clinical Reviewer/LPN, (501) 374-3484 ext. 133 
Case management, utilization review and precertification for MHBP. 

Connie Joslin - Provider Relations Representative, (501) 374-3484 ext. 157
Provides network status information and provider updates for MHBP.

Karen Lauderdale - Claims Analyst, (501) 374-3484 ext. 143
Analysis and processing of health claims for MHBP. 

Michelle Philmon - Customer Service Supervisor, (501) 374-3484 ext. 153 
Supervision and coordination of claims status requests and benefit inquires for MHBP. 

Jill Sloan - Clinical and Claims Supervisor/LPN, (501) 374-3484 ext. 156
Supervision and coordination of case management, utilization review, precertification and claims processing staff for MHBP.   

Stephanie Stroncek - Precertification Specialist, (501) 374-3484 ext. 130
Precertification intake coordinator for MHBP.

David Williams – Claims Verification Coordinator, (501) 374-3484 ext. 135
Verifies claims and coordinates incoming and outgoing MHBP correspondence.

Rebecca Willis Williams - Group Services Representative, (501) 374-3484 ext. 115 
Coordinates enrollment and monthly premium billing for MHBP.

Amanda Woodyard - Clinical Reviewer/LPN, (501) 374-3484 ext. 113
Case management, utilization review and precertification for MHBP. 

Municipal League Workers' Compensation Program (MLWCP) 
Direct Phone Number: 501-978-6127 

Elizabeth “Eli” Singer - Director & Legal Counsel MLWCP (501) 374-3484 ext. 245
Directs operation of the Municipal League Workers’ Compensation Trust Program. 

Patrice Baker - Claims Supervisor, (501) 374-3484 ext. 224
Supervision and coordination of workers’ compensation claims and claims examiners. 

Amanda Blair - Claims Examiner, (501) 374-3484 ext. 234
Adjustment and claims management of workers’ compensation claims.

Darlene Cooper - Claims Assistant, (501) 374-3484 ext. 241
Provides clerical support for MLWCP.  

Allen Green - Loss Control Liaison, (501) 374-3484 ext. 122
Administers public risk management and employee safety consulting for League members.

Martha Hartzell - Medical Only Claims Examiner, (501 374-3484 ext. 212
Adjustment and claims management of medical-only workers’ compensation claims.

Tori Hersey - Claims Examiner, (501) 374-3484 ext. 236
Adjustment and claims management of workers’ compensation claims. 

Andrea Sayre - Claims Examiner, (501) 374-3484 ext. 237
Adjustment and claims management of workers’ compensation claims. 

Melissa Warden - Administrative Assistant and Return-to-Work Coordinator, (501) 374-3484 ext. 213
Administrative assistant to Eli Singer, and coordinates return-to-work activities with employees, employers and healthcare providers. 

Verlene Ward-Williams, Claims Examiner, 501 374-3484 ext. 236
Adjustment and claims management of workers’ compensation claims.

Municipal Property Program (MPP) and Municipal Vehicle Program (MVP) 
Direct Phone Number: 501-978-6123

John G. Wells - Director of MPP and MVP, (501) 374-3484 ext. 270
Manages operation of Municipal Property Program and Vehicle Program. 

Ashley Garrett - Billing Specialist, (501) 374-3484 ext. 272
Responsible for routine and complex administrative and technical tasks and billing for the MVP/MPP programs.

Sara Jansen - Claims Representative, (501) 374-3484 ext. 273
Claims review, evaluation, documentation and reporting for the MVP/MPP programs.

Rebecca Williamson - Claims Representative, (501) 374-3484 ext. 271
Claims review, evaluation, documentation and reporting for the MVP/MPP programs.. 

Human Resources

Tracey Pew - Chief Human Resources Officer, (501) 374-3484 ext. 111
Management of League’s Human Resources policies and protocols, staff and member training. 

Jane Barnett – Executive Assistant to Director of Human Resources, (501) 978-6129 
Administrative support for the Human Resources.

Front Desk 

Karen Mitchell - Membership Liaison and Administrative Assistant, (501) 374-3484 ext. 248
Provides member assistance, telephone reception, and clerical support to Sheila Boyd and other staff members. 

Consultants

Steve Napper - Attorney for the State Aid City Street Program, (501) 378-7755

Jim vonTungeln, AICP - Planning/Zoning Consultant, (501) 944-3649
Community planning, zoning and land use management.